Skip to main content
Live monitoring Voice simulations Chat simulations

​
Overview

The Bland AI integration syncs your voice agents and their calls into Roark. Agents and calls are pulled on a recurring schedule so every conversation is analyzed and evaluated automatically.

​
Prerequisites

Before setting up the integration, ensure you have:

​
Call Payload Configuration

To sync calls with Roark, you must include two fields in your Bland AI send call payload:
Calls without record: true will not have audio available and cannot be synced into Roark. Calls without a persona_id will not be matched to any agent.

​
Setup Instructions

​
Step 1: Create Integration

  1. Navigate to Agents in your Roark dashboard
  2. Click Connect Agent in the top right, choose Existing Platform, and select Bland AI
  3. Enter your configuration:
The system will validate your API key and fetch available agents.

​
Step 2: Select Agents

Choose which Bland AI agents to monitor:
  • All Agents — Sync calls from every agent in your account
  • Selected Agents — Choose specific agents to monitor
Roark syncs calls based on the persona_id field in your call payload. Only calls matching your selected agents will be synced.

​
Step 3: Activate Integration

Review your settings and click Create Integration to begin syncing.

​
What Gets Synced

Bland AI integrations sync the following data:
  • Calls — Conversation audio, transcripts, and metadata
  • Agents — Agent/persona configurations
  • Transcripts — Full conversation transcripts with speaker labels
  • Tool Calls — Function/tool invocations during conversations
  • Call Metadata — Duration, status, participant information

​
How Sync Works

Bland AI uses pull-based synchronization — Roark periodically fetches new calls from the Bland AI API rather than receiving webhooks. Roark matches incoming calls to agents using the persona_id included in your send call payload. Only calls with record: true and a valid persona_id are synced.

​
Monitoring Integration Health

Track your integration status in the Roark dashboard:
  • Syncing — Actively importing calls
  • Active — Running on schedule, pulling new calls periodically
  • Paused — Sync temporarily halted
  • Error — Configuration or connection issues
View sync statistics including total calls synced, last sync timestamp, and job history.

​
Agent Management

Synced agents appear in:
  • Simulation agent selection — Use for testing
  • Agent performance reports — Track metrics per agent
  • Comparison dashboards — Analyze across agents
Agent data updates automatically when modified in Bland AI.

​
Next Steps

Run Simulations

Test synced agents with simulations

View Call History

Browse and analyze synced calls

Collectors

Automate metric collection on calls

Integration Overview

Explore other integrations