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Overview

Dashboards allow you to organize and view multiple reports in a single place, giving you a comprehensive overview of your voice AI performance. Create separate dashboards for different teams, use cases, or monitoring needs.

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Creating Dashboards

  • Multiple Dashboards — Create separate dashboards for different use cases (e.g., Production Monitoring, QA Review, Executive Summary)
  • Add Reports — Select which saved reports to include in each dashboard
  • Reorder — Drag and drop reports to organize your dashboard layout

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Property Overrides

Filter an entire dashboard by specific call properties without creating new reports:
Common Use Cases:
  • View all reports filtered to a specific business name or customer ID
  • Analyze performance for a particular agent or integration
  • Compare metrics across different property values
  • Quickly switch between filtered views without leaving the dashboard
When you override properties at the dashboard level, all reports on that dashboard automatically update to reflect the filter — making it easy to drill down into specific segments of your data.

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Managing Dashboards

  • Default Dashboard — Set which dashboard loads by default
  • Quick Access — Switch between dashboards from the navigation
  • Update Reports — Add, remove, or reorder reports as your needs change

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What’s Next

Reports

Create the reports that power your dashboards

Live Monitoring

Monitor calls in real-time