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Overview

Once you connect an integration (platform or SDK/API), calls start flowing through Roark automatically. We provide comprehensive real-time analysis of every conversation, giving you deep insights into your voice AI performance.
Call List Dashboard

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What We Track

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Transcription & Speech Analysis

  • Fine-tuned transcription based on your specific use case for maximum accuracy
  • Interruption detection to identify conversation flow issues
  • Speech pauses and silence tracking
  • Diarization for up to 15 speakers with automatic speaker identification

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Emotion & Sentiment Analysis

We detect and track a comprehensive range of emotional signals:
  • Sentiment tracking throughout the conversation
  • 64+ emotions including frustration, confusion, satisfaction
  • Vocal cues like anger or raised voices
  • Real-time emotion changes to spot critical moments

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Tool & Function Calls

  • View and track all tool calls made by your agent
  • Monitor success rates and latency
  • Debug failed function executions
  • Analyze tool usage patterns
Find exactly what you’re looking for with powerful filtering:

Agent Filters

Filter by specific agent versions or endpoints

Custom Properties

Filter by your custom metadata (e.g., business_id, customer_type)

Emotion Filters

Find calls with high frustration, anger, or satisfaction

Status Filters

Filter by call status, duration, or outcome

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Call Details View

Each call provides comprehensive insights:

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Call Actions

Turn any live call into a test scenario by clicking the “Add as scenario” button at the top. This instantly creates a reusable test case from real production conversations.

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Left Panel - Transcript

  • Real-time transcription with speaker labels
  • Highlighted interruptions and pauses
  • Tool call annotations
  • Emotion indicators inline

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Right Panel - Analysis

  • Summary: AI-generated call summary
  • Evaluation Results: Scores from your configured evaluators
  • Metrics: Duration, latency, completion rates
  • Emotion Timeline: Visual representation of emotional journey

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Aggregate Reporting

Beyond individual calls, analyze patterns across all your data:

View Reports

Generate insights from aggregate data across all your calls

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Getting Started

1

Connect Your Platform

Set up an integration with VAPI, Retell, LiveKit, or use our SDKs
2

Calls Flow Automatically

Once connected, calls are processed and analyzed in real-time
3

Monitor & Analyze

Use filters to find specific calls or patterns
4

Generate Reports

Create aggregate reports for deeper insights

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Key Features

Calls are analyzed with sub-second latency, giving you immediate insights
Pass custom properties with your calls for enhanced filtering and segmentation
Review past conversations with full context and analysis
Export transcripts, analysis, and metrics for further processing
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