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Overview

Once you connect an integration (platform or SDK/API), calls start flowing through Roark automatically. We provide comprehensive real-time analysis of every conversation, giving you deep insights into your voice AI performance.
Call List Dashboard

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What We Track

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Transcription & Speech Analysis

  • Fine-tuned transcription based on your specific use case for maximum accuracy
  • Interruption detection to identify conversation flow issues
  • Speech pauses and silence tracking
  • Diarization for up to 15 speakers with automatic speaker identification

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Emotion & Sentiment Analysis

We detect and track a comprehensive range of emotional signals:
  • Sentiment tracking throughout the conversation
  • 64+ emotions including frustration, confusion, satisfaction
  • Vocal cues like anger or raised voices
  • Real-time emotion changes to spot critical moments

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Tool & Function Calls

  • View and track all tool calls made by your agent
  • Monitor success rates and latency
  • Debug failed function executions
  • Analyze tool usage patterns
Find exactly what you’re looking for with powerful filtering:

Agent Filters

Filter by specific agent versions or endpoints

Custom Properties

Filter by your custom metadata (e.g., business_id, customer_type)

Emotion Filters

Find calls with high frustration, anger, or satisfaction

Status Filters

Filter by call status, duration, or outcome

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Call Details View

Each call provides comprehensive insights:

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Call Actions

Turn any live call into a test scenario by clicking the “Add as scenario” button at the top. This instantly creates a reusable test case from real production conversations.

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Left Panel - Transcript

  • Real-time transcription with speaker labels
  • Highlighted interruptions and pauses
  • Tool call annotations
  • Emotion indicators inline

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Right Panel - Analysis

  • Summary: AI-generated call summary
  • Evaluation Results: Scores from your configured evaluators
  • Metrics: Duration, latency, completion rates
  • Emotion Timeline: Visual representation of emotional journey

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Aggregate Reporting

Beyond individual calls, analyze patterns across all your data:

View Reports

Generate insights from aggregate data across all your calls

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Getting Started

1

Connect Your Platform

Set up an integration with VAPI, Retell, LiveKit, or use our SDKs
2

Calls Flow Automatically

Once connected, calls are processed and analyzed in real-time
3

Monitor & Analyze

Use filters to find specific calls or patterns
4

Generate Reports

Create aggregate reports for deeper insights

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Key Features