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What is Observability?

Observability in Roark provides complete visibility into your voice AI agents’ performance, helping you understand not just what happened, but why. Track every conversation, measure quality metrics, and identify improvement opportunities - all in real-time.

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Key Components

Live Monitoring

Real-time call tracking and analysis

Metrics

Performance and quality measurements

Evaluators

Automated scoring and assessment

Reports

Insights and analytics dashboards

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Why Observability Matters

Voice AI agents are complex systems handling critical customer interactions. Without proper observability:
  • Issues go unnoticed until customers complain
  • Performance degrades without detection
  • Improvement opportunities are missed
  • Root causes remain unknown
Roark’s observability platform ensures you always know how your agents are performing and where to focus improvements.

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Getting Started

1

Connect Your Platform

Integrate with VAPI, Retell, LiveKit, or use our SDKs
2

Configure Evaluators

Set up automated scoring for quality metrics
3

Monitor Live Calls

Track conversations as they happen
4

Analyze Reports

Review performance trends and insights

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Features

  • Real-time Processing: Sub-second latency from call to insights
  • 64+ Emotions: Detect frustration, satisfaction, confusion, and more
  • Custom Evaluators: Score calls based on your business metrics
  • Trend Analysis: Identify patterns across conversations
  • Alert System: Get notified of critical issues immediately
  • Historical Playback: Review past conversations with full context