ElevenLabs

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Overview

The ElevenLabs integration syncs your conversational AI agents and their calls into Roark. Agents, prompts, phone numbers, and tools are imported automatically, and calls are pulled on a recurring schedule so every conversation is analyzed.

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Prerequisites

Before setting up the integration, ensure you have:

• An ElevenLabs account with active conversational AI agents
• An ElevenLabs API key (found in your ElevenLabs dashboard)
• Agents with voice recording enabled (agents with Zero Retention Mode or recording disabled cannot sync calls)

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Setup Instructions

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Step 1: Create Integration

1. Navigate to Settings → Integrations in your Roark dashboard
2. Click Add Integration and select ElevenLabs
3. Enter your configuration:

The system will validate your API key and fetch available agents.

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Step 2: Configure Historical Sync

Choose how far back to import existing calls:

• Default: Last 90 days of call history
• Custom: Select a specific date range
• Skip: Only sync new calls going forward

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Step 3: Select Agents

Choose which ElevenLabs agents to monitor:

• All Agents — Sync calls from every agent in your account
• Selected Agents — Choose specific agents to monitor

The agent selector shows each agent’s name and ID. Agents with Zero Retention Mode enabled or voice recording disabled will be flagged as unavailable for call sync.

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Step 4: Activate Integration

Review your settings and click Create Integration to begin syncing.

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What Gets Synced

ElevenLabs integrations sync comprehensive data:

• Calls — Conversation audio, transcripts, and metadata
• Agents — Agent configurations and settings
• Prompts — System prompts configured for each agent
• Phone Numbers — Phone number endpoints assigned to agents
• Tools — Tool definitions available to agents
• Call Metadata — Duration, direction (inbound/outbound), interface type (phone/web), termination reason

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How Sync Works

ElevenLabs uses pull-based synchronization — Roark periodically fetches new calls from the ElevenLabs API rather than receiving webhooks. Calls must be at least 10 seconds long and have a successful status to be synced.

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Agent Privacy Settings

ElevenLabs agents have privacy controls that affect what Roark can sync:

• Zero Retention Mode enabled → Call recordings unavailable, calls cannot be synced
• Record Voice disabled → Same as above

During health checks, Roark flags agents with these settings so you know which agents can and cannot sync call data.

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Monitoring Integration Health

Track your integration status in the Roark dashboard:

• Syncing — Actively importing calls
• Active — Running on schedule, pulling new calls periodically
• Paused — Sync temporarily halted
• Error — Configuration or connection issues

View sync statistics including total calls synced, last sync timestamp, and job history.

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Next Steps