Dashboards

# yaml-language-server: $schema=https://roark.ai/roark-config.schema.json
kind: dashboard
name: frontdesk-health
displayName: Frontdesk health
timeRange: { type: LAST, value: 30, unit: DAYS }
filters:
  - { type: AGENT_PROPERTY, value: frontdesk }   # an agent by its config name, or its id
  - { type: MODALITY, value: call }
widgets:
  - name: Calls
    display: NUMBER
    size: SMALL
    measures:
      - type: CONVERSATION
  - name: Task completion
    display: LINE
    size: LARGE
    interval: DAY
    measures:
      - metric: task_completion
  - name: Call outcomes
    display: STACKED_BAR
    interval: WEEK
    measures:
      - metric: call_outcome      # a classification: counted and split by value
  - name: Calls by direction
    display: STACKED_BAR
    measures:
      - type: CONVERSATION
        breakdown: { type: CALL_PROPERTY, property: direction }