Simulation Customer Flow
Create a customer flow
Creates a customer flow. A SCRIPTED flow carries a step graph and gets one variant per path through it; an UNSCRIPTED flow carries briefs and gets the variants you send.
POST
/
v1
/
simulation
/
customer-flow
JavaScript
import Roark from '@roarkanalytics/sdk';
const client = new Roark({
bearerToken: process.env['ROARK_API_BEARER_TOKEN'], // This is the default and can be omitted
});
const simulationCustomerFlow = await client.simulationCustomerFlow.create({
agentIds: ['182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e'],
mode: 'UNSCRIPTED',
title: 'Reschedule an appointment',
});
console.log(simulationCustomerFlow.data);import os
from roark_analytics import Roark
client = Roark(
bearer_token=os.environ.get("ROARK_API_BEARER_TOKEN"), # This is the default and can be omitted
)
simulation_customer_flow = client.simulation_customer_flow.create(
agent_ids=["182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e"],
mode="UNSCRIPTED",
title="Reschedule an appointment",
)
print(simulation_customer_flow.data)curl --request POST \
--url https://api.roark.ai/v1/simulation/customer-flow \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"title": "Reschedule an appointment",
"agentIds": [
"3c90c3cc-0d44-4b50-8888-8dd25736052a"
],
"description": "<string>",
"agentExpectations": [
{
"llmPrompt": "<string>"
}
],
"steps": [
{
"nodeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"ref": "<string>",
"content": "<string>",
"dtmfDigits": "<string>",
"silenceDurationSeconds": 123,
"linkedCustomerFlowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"linkedCustomerFlowVariantId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"steps": "<array>",
"mergeIntoNodeIds": [
"<string>"
]
}
],
"variants": [
{
"title": "<string>",
"isDefault": false,
"personaId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"environmentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"prompt": "<string>",
"precededByCustomerFlowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"precededByCustomerFlowVariantId": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
]
}
'<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.roark.ai/v1/simulation/customer-flow",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'title' => 'Reschedule an appointment',
'agentIds' => [
'3c90c3cc-0d44-4b50-8888-8dd25736052a'
],
'description' => '<string>',
'agentExpectations' => [
[
'llmPrompt' => '<string>'
]
],
'steps' => [
[
'nodeId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'ref' => '<string>',
'content' => '<string>',
'dtmfDigits' => '<string>',
'silenceDurationSeconds' => 123,
'linkedCustomerFlowId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'linkedCustomerFlowVariantId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'steps' => '<array>',
'mergeIntoNodeIds' => [
'<string>'
]
]
],
'variants' => [
[
'title' => '<string>',
'isDefault' => false,
'personaId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'environmentId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'prompt' => '<string>',
'precededByCustomerFlowId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'precededByCustomerFlowVariantId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a'
]
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.roark.ai/v1/simulation/customer-flow"
payload := strings.NewReader("{\n \"title\": \"Reschedule an appointment\",\n \"agentIds\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"description\": \"<string>\",\n \"agentExpectations\": [\n {\n \"llmPrompt\": \"<string>\"\n }\n ],\n \"steps\": [\n {\n \"nodeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"ref\": \"<string>\",\n \"content\": \"<string>\",\n \"dtmfDigits\": \"<string>\",\n \"silenceDurationSeconds\": 123,\n \"linkedCustomerFlowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"linkedCustomerFlowVariantId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"steps\": \"<array>\",\n \"mergeIntoNodeIds\": [\n \"<string>\"\n ]\n }\n ],\n \"variants\": [\n {\n \"title\": \"<string>\",\n \"isDefault\": false,\n \"personaId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"environmentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"prompt\": \"<string>\",\n \"precededByCustomerFlowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"precededByCustomerFlowVariantId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ]\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.roark.ai/v1/simulation/customer-flow")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"title\": \"Reschedule an appointment\",\n \"agentIds\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"description\": \"<string>\",\n \"agentExpectations\": [\n {\n \"llmPrompt\": \"<string>\"\n }\n ],\n \"steps\": [\n {\n \"nodeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"ref\": \"<string>\",\n \"content\": \"<string>\",\n \"dtmfDigits\": \"<string>\",\n \"silenceDurationSeconds\": 123,\n \"linkedCustomerFlowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"linkedCustomerFlowVariantId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"steps\": \"<array>\",\n \"mergeIntoNodeIds\": [\n \"<string>\"\n ]\n }\n ],\n \"variants\": [\n {\n \"title\": \"<string>\",\n \"isDefault\": false,\n \"personaId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"environmentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"prompt\": \"<string>\",\n \"precededByCustomerFlowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"precededByCustomerFlowVariantId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ]\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.roark.ai/v1/simulation/customer-flow")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"title\": \"Reschedule an appointment\",\n \"agentIds\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"description\": \"<string>\",\n \"agentExpectations\": [\n {\n \"llmPrompt\": \"<string>\"\n }\n ],\n \"steps\": [\n {\n \"nodeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"ref\": \"<string>\",\n \"content\": \"<string>\",\n \"dtmfDigits\": \"<string>\",\n \"silenceDurationSeconds\": 123,\n \"linkedCustomerFlowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"linkedCustomerFlowVariantId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"steps\": \"<array>\",\n \"mergeIntoNodeIds\": [\n \"<string>\"\n ]\n }\n ],\n \"variants\": [\n {\n \"title\": \"<string>\",\n \"isDefault\": false,\n \"personaId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"environmentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"prompt\": \"<string>\",\n \"precededByCustomerFlowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"precededByCustomerFlowVariantId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ]\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"title": "<string>",
"scriptedBranchingMode": "DETERMINISTIC",
"source": "CUSTOM",
"startNodeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"createdAt": "<string>",
"updatedAt": "<string>",
"agentIds": [
"3c90c3cc-0d44-4b50-8888-8dd25736052a"
],
"agentExpectations": [
{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"llmPrompt": "<string>",
"orderIndex": 0,
"sourceStepNodeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
],
"variants": [
{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"customerFlowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"title": "<string>",
"isDefault": false,
"personaId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"environmentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"latestPathId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"precededByCustomerFlowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"precededByCustomerFlowVariantId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"isGenerated": false,
"isAutoGeneratedTitle": false,
"createdAt": "<string>",
"updatedAt": "<string>",
"additionalExpectations": [
{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"llmPrompt": "<string>",
"orderIndex": 0,
"sourceStepNodeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
],
"prompt": "<string>"
}
],
"description": "<string>",
"systemKey": "<string>",
"steps": [
{
"nodeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"ref": "<string>",
"content": "<string>",
"dtmfDigits": "<string>",
"silenceDurationSeconds": 123,
"linkedCustomerFlowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"linkedCustomerFlowVariantId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"steps": "<array>",
"mergeIntoNodeIds": [
"<string>"
]
}
],
"stepsSharedWithOtherFlows": [
"3c90c3cc-0d44-4b50-8888-8dd25736052a"
]
}
}{
"type": "validation",
"code": "invalid_parameter",
"message": "The request was invalid",
"param": "email"
}{
"type": "authentication",
"code": "unauthorized",
"message": "Authentication required"
}{
"type": "forbidden",
"code": "permission_denied",
"message": "You do not have permission to access this resource"
}{
"type": "rate_limit",
"code": "too_many_requests",
"message": "Rate limit exceeded"
}{
"type": "internal",
"code": "internal_error",
"message": "Internal server error"
}Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Body
application/json
Input for creating a customer flow
Minimum string length:
1Example:
"Reschedule an appointment"
SCRIPTED follows a step graph you author; UNSCRIPTED gives the simulated customer a brief and lets it improvise.
Available options:
UNSCRIPTED, SCRIPTED Agents this flow exercises. At least one is required.
Minimum array length:
1Scripted flows only. DETERMINISTIC runs one variant per path through the graph; ADAPTIVE collapses the paths into one call the customer adapts across.
Available options:
DETERMINISTIC, ADAPTIVE Show child attributes
Show child attributes
Required for SCRIPTED flows. At most 100 steps across at most 25 paths.
Show child attributes
Show child attributes
Required for UNSCRIPTED flows: the briefs to run. Scripted flows get one variant per path from the graph instead.
Show child attributes
Show child attributes
Response
The created customer flow
A customer flow: the conversation a simulated customer has with the agent under test. Flows with source SYSTEM are curated by Roark, shared across projects, and read-only.
Show child attributes
Show child attributes
⌘I
JavaScript
import Roark from '@roarkanalytics/sdk';
const client = new Roark({
bearerToken: process.env['ROARK_API_BEARER_TOKEN'], // This is the default and can be omitted
});
const simulationCustomerFlow = await client.simulationCustomerFlow.create({
agentIds: ['182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e'],
mode: 'UNSCRIPTED',
title: 'Reschedule an appointment',
});
console.log(simulationCustomerFlow.data);import os
from roark_analytics import Roark
client = Roark(
bearer_token=os.environ.get("ROARK_API_BEARER_TOKEN"), # This is the default and can be omitted
)
simulation_customer_flow = client.simulation_customer_flow.create(
agent_ids=["182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e"],
mode="UNSCRIPTED",
title="Reschedule an appointment",
)
print(simulation_customer_flow.data)curl --request POST \
--url https://api.roark.ai/v1/simulation/customer-flow \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"title": "Reschedule an appointment",
"agentIds": [
"3c90c3cc-0d44-4b50-8888-8dd25736052a"
],
"description": "<string>",
"agentExpectations": [
{
"llmPrompt": "<string>"
}
],
"steps": [
{
"nodeId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"ref": "<string>",
"content": "<string>",
"dtmfDigits": "<string>",
"silenceDurationSeconds": 123,
"linkedCustomerFlowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"linkedCustomerFlowVariantId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"steps": "<array>",
"mergeIntoNodeIds": [
"<string>"
]
}
],
"variants": [
{
"title": "<string>",
"isDefault": false,
"personaId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"environmentId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"prompt": "<string>",
"precededByCustomerFlowId": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"precededByCustomerFlowVariantId": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
]
}
'<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://api.roark.ai/v1/simulation/customer-flow",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'title' => 'Reschedule an appointment',
'agentIds' => [
'3c90c3cc-0d44-4b50-8888-8dd25736052a'
],
'description' => '<string>',
'agentExpectations' => [
[
'llmPrompt' => '<string>'
]
],
'steps' => [
[
'nodeId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'ref' => '<string>',
'content' => '<string>',
'dtmfDigits' => '<string>',
'silenceDurationSeconds' => 123,
'linkedCustomerFlowId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'linkedCustomerFlowVariantId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'steps' => '<array>',
'mergeIntoNodeIds' => [
'<string>'
]
]
],
'variants' => [
[
'title' => '<string>',
'isDefault' => false,
'personaId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'environmentId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'prompt' => '<string>',
'precededByCustomerFlowId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'precededByCustomerFlowVariantId' => '3c90c3cc-0d44-4b50-8888-8dd25736052a'
]
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://api.roark.ai/v1/simulation/customer-flow"
payload := strings.NewReader("{\n \"title\": \"Reschedule an appointment\",\n \"agentIds\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"description\": \"<string>\",\n \"agentExpectations\": [\n {\n \"llmPrompt\": \"<string>\"\n }\n ],\n \"steps\": [\n {\n \"nodeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"ref\": \"<string>\",\n \"content\": \"<string>\",\n \"dtmfDigits\": \"<string>\",\n \"silenceDurationSeconds\": 123,\n \"linkedCustomerFlowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"linkedCustomerFlowVariantId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"steps\": \"<array>\",\n \"mergeIntoNodeIds\": [\n \"<string>\"\n ]\n }\n ],\n \"variants\": [\n {\n \"title\": \"<string>\",\n \"isDefault\": false,\n \"personaId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"environmentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"prompt\": \"<string>\",\n \"precededByCustomerFlowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"precededByCustomerFlowVariantId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ]\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://api.roark.ai/v1/simulation/customer-flow")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"title\": \"Reschedule an appointment\",\n \"agentIds\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"description\": \"<string>\",\n \"agentExpectations\": [\n {\n \"llmPrompt\": \"<string>\"\n }\n ],\n \"steps\": [\n {\n \"nodeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"ref\": \"<string>\",\n \"content\": \"<string>\",\n \"dtmfDigits\": \"<string>\",\n \"silenceDurationSeconds\": 123,\n \"linkedCustomerFlowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"linkedCustomerFlowVariantId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"steps\": \"<array>\",\n \"mergeIntoNodeIds\": [\n \"<string>\"\n ]\n }\n ],\n \"variants\": [\n {\n \"title\": \"<string>\",\n \"isDefault\": false,\n \"personaId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"environmentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"prompt\": \"<string>\",\n \"precededByCustomerFlowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"precededByCustomerFlowVariantId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ]\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://api.roark.ai/v1/simulation/customer-flow")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"title\": \"Reschedule an appointment\",\n \"agentIds\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"description\": \"<string>\",\n \"agentExpectations\": [\n {\n \"llmPrompt\": \"<string>\"\n }\n ],\n \"steps\": [\n {\n \"nodeId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"ref\": \"<string>\",\n \"content\": \"<string>\",\n \"dtmfDigits\": \"<string>\",\n \"silenceDurationSeconds\": 123,\n \"linkedCustomerFlowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"linkedCustomerFlowVariantId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"steps\": \"<array>\",\n \"mergeIntoNodeIds\": [\n \"<string>\"\n ]\n }\n ],\n \"variants\": [\n {\n \"title\": \"<string>\",\n \"isDefault\": false,\n \"personaId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"environmentId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"prompt\": \"<string>\",\n \"precededByCustomerFlowId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"precededByCustomerFlowVariantId\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ]\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"title": "<string>",
"scriptedBranchingMode": "DETERMINISTIC",
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