> ## Documentation Index > Fetch the complete documentation index at: https://docs.roark.ai/llms.txt > Use this file to discover all available pages before exploring further. # Reports > Analytics dashboards and insights for voice AI performance ## Overview Reports allow you to chain multiple metrics together to create comprehensive analytics dashboards. Track trends, compare performance, and drill down into specific calls - all from a single view. Latency Report Example ## What You Can Report On ### Events Track occurrences of specific events in your system: * `evaluation_failed` - When calls fail quality checks * `task_completed` - Successful objective completion * `escalation_triggered` - Customer requested human agent * `tool_call_failed` - Function execution errors * Custom events defined in your system ### Metrics Analyze performance indicators over time: * `response_time` - Agent response latency * `sentiment_score` - Customer satisfaction trends * `interruption_count` - Conversation flow issues * `call_duration` - Efficiency metrics * Any custom metrics you've defined **Aggregation Options:** * **Count** - Total number of occurrences * **Average** - Mean value across calls * **Sum** - Total combined value * **Minimum** - Lowest recorded value * **Maximum** - Highest recorded value * **Median** - Middle value (50th percentile) * **P90** - 90th percentile value * **P95** - 95th percentile value ## Baseline Configuration Set context for your data with flexible baseline options: View data as a percentage against all your calls: ``` Failed evaluations: 12% of all calls High frustration: 8% of all calls ``` Use another metric or event as your comparison: ``` Failed evaluations: 45% of high-frustration calls Tool failures: 23% of escalated calls ``` Compare against the sum of another metric: ``` Agent response time: 32% of total call duration Silence time: 18% of conversation time ``` ## Visualization Options ### Line Graph Track trends over time with detailed line charts: Latency Report Line Graph Perfect for: * Identifying patterns and trends * Comparing multiple metrics * Spotting anomalies ### Number Chart Display key metrics as single values or comparisons: Latency Report Number Chart Ideal for: * Executive dashboards * Quick status checks * KPI monitoring ## Time Controls Customize your view with flexible time options: ### Time Period * Last 24 hours * Last 7 days * Last 30 days * Last 90 days * Custom date range ### Interval Grouping * **Hour**: For real-time monitoring * **Day**: For daily trends * **Week**: For weekly patterns * **Month**: For long-term analysis * **Year**: For annual comparisons ## Chain Multiple Metrics Create powerful insights by combining metrics: Compare response\_time with customer\_satisfaction to find relationships Stack multiple metrics to see the complete picture Combine events with metrics for context (e.g., response\_time when evaluation\_failed) Track how one metric affects another over time ## Drill-Down to Calls Every data point connects to the actual conversations: 1. **Click any data point** on your report 2. **View matching calls** that contributed to that metric 3. **Navigate directly** to the call screen from [Live Monitoring](/documentation/observability/live-monitoring) 4. **Analyze the conversation** with full transcript and analysis ## Use Cases ### Performance Tracking Monitor agent efficiency and quality: * Average response times by agent * Task completion rates over time * Customer satisfaction trends ### Issue Detection Identify problems before they escalate: * Spike in failed evaluations * Increase in customer frustration * Pattern of tool failures ### Business Intelligence Track metrics that matter to your business: * Conversion rates * Average handle time * Cost per successful interaction ### Compliance Monitoring Ensure adherence to standards: * Script compliance percentage * Required disclosure rates * Quality score distributions *** ## What's Next Organize multiple reports into a single view Monitor calls in real-time